GENERAL

TECHNICAL

PRICING

GENERAL

Is AbsenceTracker compliant with FMLA and other state leave laws?
We work diligently to ensure AbsenceTracker is compliant with federal and state leave law. Our product team is constantly in contact with the best employment law attorneys in the nation to be certain we are hearing the most up-to-date legislative updates, as well as addressing any questions that our clients may raise. Leave law is increasingly complex and difficult to manage, let us do the heavy lifting so that you can focus on your employees while feeling confident in your leave management practices.

Can you add customized features specifically for me?
Most features are available to all users. Instead of customizing for each user, we built AbsenceTracker to be configurable so you can decide how to make it work best for your absence management needs. We welcome any ideas on how to improve AbsenceTracker – just send us your feedback.

How often are updates made?
AbsenceTracker is updated as new features are introduced, which is at least once a month and often more. We are constantly evaluating user input and feature requests with the goal to make sure you have the most robust functionality available.

Is AbsenceTracker available in other languages besides English?
Not at this time, but stay tuned for a Spanish version. If you have a request for a specific language, let us know.

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TECHNICAL

Is our data backed up in case of an emergency?
Not only are our databases backed up on a nightly basis, they are also physically and geographically redundant, distributed systems. This ensures there are always at least three live copies of your data at any given point in time, as well as backups that ensure disaster recovery is quick and painless.

Is AbsenceTracker secure and confidential?
AbsenceTracker will always have first-class data integrity and confidentiality. We use NIST Advanced Encryption Standards (AES), ISO/IEC 18033-3 and other industry leading frameworks ensuring everything you see, do or enter into our system is secure from prying eyes. Our servers, infrastructure and databases are behind world-class firewalls and securely and monitored 24-hours/365 days a year. We adhere to industry standards on PII and PHI data, including GDPR, HIPAA and other compliance standards. Data is segmented and access is authenticated to ensure we never allow a breach in our customers confidentiality. Every single attribute, record and document in our system is explicitly tagged with the appropriate customer and employer information so there’s no chance of it getting “mixed up” with anyone else’s. We really take your data security seriously.

Where is the data hosted, and is it safe?
Our servers are hosted and professionally managed on Amazon Web Servers (AWS) in the cloud. Along with benefits of AWS Security, Absencesoft maintains a robust security program with a security team that is constantly striving to improve our protections by keeping up with the latest best practices and maintaining security sector leading certifications.

What does all that mean for your data?
We are using the latest in security advances offered by AWS along with our own measures that encrypt your data both at rest and in transit to make our system bulletproof to hackers or malicious users.

Can I export and take my data with me?
Absolutely. It’s yours. You can easily export your data at any time.

Can you add customized features only for me?
Most features are available to all users. Instead of customizing the software for each user, we make it configurable so you can decide how to make AbsenceTracker work best for your needs. We welcome any ideas on how to improve AbsenceTracker – just send us your feedback.

How often are updates made?
AbsenceTracker is updated as new features are introduced, which is at least once a month and often more frequently. We are constantly evaluating user input and feature requests and want to make sure you have access to the best HR software on the market. We’ll deliver the most robust functionality available as soon as it’s available and fully tested so AbsenceTracker is the most mind-blowing leave management system available.

What browsers are supported?
We support MS Edge, Safari, Chrome, Firefox, Opera and SeaMonkey. Don’t see your browser of choice? Contact us and we’ll test for compatibility (or just give it a try). We use the latest in responsive development so AbsenceTracker will work on any browser or mobile device.

Is AbsenceTracker mobile friendly?
Yes, you can access your data via smartphone and tablet.

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PRICING

How much does it cost? Are there any hidden fees?
All fees are included in the monthly cost. There is no cost to sign up, terminate or change subscription plans. To see a full list of our pricing options, please visit or call us or contact us at sales@absencesoft.com

How do I change my subscription?
You can change your subscription at any time to add or remove users. The billing changes the following month, but the change is reflected immediately in your account settings.

How do I pay?
We accept Visa, Mastercard and American Express or by check.

HAVE A QUESTION WE DIDN’T ANSWER?

We love to talk about AbsenceTracker and why it’s one of the ultimate pieces of human resources software. Contact us and we’ll answer your question as quickly as possible.

WE ARE OPEN TO YOUR IDEAS

We welcome feedback and do our best to incorporate all feature requests and functionality changes into future releases of our absence management software. If you have an idea or suggestion to make AbsenceTracker better, we want to hear it! Send us your comments anytime.

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