General

Is AbsenceTracker compliant with FMLA and other state leave laws?

In our minds compliance is a given. You wouldn’t be here if you weren’t worried about compliance. We want AbsenceTracker to be your backbone of compliance. We’ve brought the best minds in business together to provide the best HRIS software. We monitor all federal, state and local leave legislation so AbsenceTracker is always the most up-to-date FMLA software available.

Can you add customized features specifically for me?

Most features are available to all users. Instead of customizing for each user, we built AbsenceTracker to be configurable so you can decide how to make it work best for your absence management needs. We welcome any ideas on how to improve AbsenceTracker – just send us your feedback.

How often are updates made?

AbsenceTracker is updated as new features are introduced, which is at least once a month and often more. We are constantly evaluating user input and feature requests with the goal to make sure you have the most robust functionality available. You can view a list of our new features here.

Is AbsenceTracker available in other languages besides English?

Not at this time, but stay tuned for a Spanish version to be available very soon. If you have a request for a specific language, let us know.

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Technical

Is our data backed up in case of an emergency?

Not only are our databases backed up on a nightly basis, they are also physically and geographically redundant, distributed systems. This ensures there are always at least three live copies of your data at any given point in time, as well as backups that ensure disaster recovery is quick, painless. Because of the geographic and physical distribution and redundancy of our systems, it would take a failure of more than three servers at a single time across two different geographical boundaries to even require downtime; that’s going to be a pretty unlikely scenario. But if that does happen, we have the ability to replicate and spin-up new servers within minutes to get you up and running again from current system snapshots.

Is AbsenceTracker secure and confidential?

AbsenceTracker is Fort Knox secure. We are using the best available 256-bit SSL encryption with 2048 bit signatures when you connect with and interact with the AbsenceTracker site; ensuring everything you see, do or enter into our system is secure from prying eyes. Our servers, infrastructure and databases are behind world-class firewalls; securely locked down with intrusion detection and 24-hour monitoring. PII and HIPAA data is kept secure using 256-bit industry standard encryption and is never stored in plain text. Certificate keys and the certificates for decryption are stored on separate servers keeping it even more secure. Data is also never shared with other customers. Every single attribute, record and document in our system is explicitly tagged with the appropriate customer and employer information so there’s no chance of it getting “mixed up” with anyone else’s. Finally, all of our data is keyed using non-lexicographical, non-sequential identification systems that help prevent “predictability” in keys, ID’s and other information that would make it easier for someone to “guess” what a records’ ID might look like. Also, all data queries, edits, screens and user actions are always validated against proper security roles and data visibility ensuring users only see and do exactly what they are allowed to and what they are privileged to. Where is the data hosted, and is it safe? Our servers are hosted and professionally managed on Amazon Web Servers (AWS) using EC2 in the cloud. They are geographically and physically distributed for redundancy, efficiency and reliability. AWS has achieved ISO 27001 certification and has been validated as a Level 1 service provider under the Payment Card Industry (PCI) Data Security Standard (DSS). They undergo annual SOC 1 audits and have been successfully evaluated at the Moderate level for federal government systems as well as DIACAP Level 2 for DoD systems. What does all that mean for your data? We are using the latest in security advances offered by AWS along with our own measures in addition to that encrypt your data both at rest and in transit to make our system bulletproof to hackers or malicious users.

Can I export and take my data with me?

Absolutely.  It’s yours. You can easily export your dataat any time.

Can you add customized features only for me?

Most features are available to all users. Instead of customizing the timekeeping software for each user, we make it configurable so you can decide how to make AbsenceTracker work best for your needs. We welcome any ideas on how to improve AbsenceTracker – just send us your feeback.

How often are updates made?

AbsenceTracker is updated as new features are introduced, which is at least once a month and often more frequently. We are constantly evaluating user input and feature requests and want to make sure so you have access to the best HR software on the market. We’ll deliver the most robust functionality available as soon as it’s available and fully tested so AbsenceTracker is the most mind-blowing leave management system available. You can view a list of our new features here.

What browsers are supported?

We support IE, Safari, Chrome, Firefox, Opera and SeaMonkey. Don’t see your browser of choice, contact us and we’ll test for compatibility (or just give it a try) we use the latest in responsive development so AbsenceTracker will work on any browser or mobile device.

Is AbsenceTracker mobile friendly?

Yes, you can access your data via smartphone and tablet.

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Free Trial/Pricing

How do I signup?

Just visit our free trial page, follow three easy steps and you can be using the ultimate HR software in under five minutes.

What happens after the free trial is over?

After the free trial, you can sign-up for one of our affordable monthly subscription plans, or we can deliver your data back to you securely (which you can do anytime during the trial). If you don’t sign-up with us, please tell us why so we can make AbsenceTracker better for future users.

Can I export and take my data with me?

Absolutely. It’s your data. You can easily and securely export your data at anytime, even during the trial.

How much does it cost? Are there any hidden fees?

All fees are included in the monthly cost. There is no cost to sign up, terminate or change subscription plans. To see a full list of our pricing options, please visit our call us or contact us at sales@absencesoft.com

How do I change my subscription?

You can change your subscription at any time to add or remove users. The billing changes the following month, but the change is reflected immediately in your account settings.

How do I pay?

We accept Visa, Mastercard, and American Express or by check.

Have a question we didn’t answer?

We love to talk about AbsenceTracker and why it’s one of the ultimate pieces of human resources software. Contact us and we’ll answer your query as quickly as possible.

We Are Open to Your Ideas

We welcome feedback and do our best to incorporate all feature requests and functionality changes into future releases of our timekeeping software. If you have an idea or suggestion to make AbsenceTracker better, we want to hear it! Send us your comments anytime.

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